Privacy Policy

We value you as a customer and take your company’s privacy as well as your personal privacy seriously. We hereby make public our policies for collecting, using, securing, and sharing non-public personal “customer information".

Our Privacy Principles

  • We do not sell customer information.

  • We do not provide customer information to persons or organizations outside our agency (other than to those insurance companies who may provide coverage or quotations for our clients and prospective clients).

  • We require any person or organization providing products or services to clients on our behalf to protect the confidentiality of Professional Concepts Insurance Agency’s customer information.

  • We afford prospective and former clients the same protection as existing clients with respect to the use of personal information.

Information We May Collect

We collect and use the information we believe is necessary to administer our business, to advise you about products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes. Types of information we may collect and how we gather it:

  • You provide information on applications for our insurance products or on other forms, through telephone or in-person interviews.

  • Your transactions with us provide information, such as payment history, underwriting and claim documents.

  • Some information comes from outside sources, such as driving records or claims history.

Website Data Collection

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

This website may also collect personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, and Google Analytics to learn about site traffic and activity. This information may also be shared with third-party applications including Vimeo, Elfsight, and others. If you have questions regarding any additional third-party applications we may use on this website please contact us via our contact page here.

How We Use Information about You

We use the information to obtain insurance policies from companies, to process your claims, ensure proper billing, service your accounts, and offer you other insurance products that we believe may suit your needs.

Information Disclosure

We share information about your transactions (such as payment of premium) and your experiences with us (such as your claims) within our office and with the companies with whom we’ve placed your coverages in order to better serve you and assist in meeting your needs. We share customer information as necessary to handle your claims and protect you against fraud and unauthorized transactions.